Refund & Cancellation Policy

Overview

At Star Purifiers, we are committed to providing reliable water purifier rental services. Please read our Refund & Cancellation Policy carefully before subscribing to our services.

By renting our equipment, you agree to the terms and conditions outlined below.

Cancellation Before Installation

Customers may cancel their rental order before the installation of the equipment. If payment has already been made, the eligible amount will be refunded after deducting any applicable processing charges, if any.

Cancellation After Installation

Once the equipment has been installed and the rental service has commenced, cancellation requests will be processed according to the terms of the rental agreement.

Security Deposit

The Security Deposit will be refunded upon termination of the rental agreement, provided that:

  • The minimum rental period has been completed.
  • All outstanding rental charges have been paid.
  • The equipment is returned in good working condition, subject to normal wear and tear.
  • All accessories supplied with the equipment are returned.

However, if the Lessee terminates this Agreement and returns the Equipment before completing three (3) months from the commencement of the rental period, the Security Deposit shall be forfeited and will not be refunded.

Star Purifiers reserves the right to deduct any unpaid rental charges, repair costs for damages beyond normal wear and tear, missing accessories, or any other outstanding dues from the Security Deposit before processing the refund.

Refund Processing

Once the returned equipment has been inspected and approved, eligible refunds will be processed through the original payment method.

Refunds are generally processed within 5–7 business days, although the actual credit may depend on your bank or payment provider.

Defective or Damaged Equipment

If the installed purifier is found to be defective or develops a technical issue during the rental period, Star Purifiers will inspect the equipment and, where applicable, repair or replace it at no additional rental cost, subject to the terms of the rental agreement.

Non-Refundable Charges

The following charges are non-refundable unless otherwise approved by Star Purifiers:

  • Installation charges (if applicable)
  • Service charges already utilized
  • Charges for customer-caused damages
  • Security Deposit in cases where the rental agreement is terminated before completing the minimum rental period of three (3) months

Customer Responsibilities

Customers are responsible for:

  • Using the equipment as instructed.
  • Protecting the equipment from misuse or intentional damage.
  • Returning the equipment along with all supplied accessories at the end of the rental period.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Star Purifiers

Email: starpurifiers11@gmail.com

Phone: +91 96568 11911

Address: KTRA/169/1, Kulathoor, Thiruvananthapuram, Kerala – 695581